- If its a softener, check the salt tank. A frozen line will cause the salt tank to fill with water.
- Identify the main shutoff and verify the treatment has not been bypassed.
- Place the unit into a manual backwash, do you hear water running? If not, the line may be frozen. (Be sure you know where the main shut off is, in case there is a cracked line).
If you identify there is a frozen line, you can try placing a heater in the room proximate to the drain line. If you have problems or need assistance, give us a call 410-757-2992 and we will do our best to help you resolve the problem.